What is Business Process Outsourcing – BPO?

If put in simple words a BPO (business process outsourcing) is a process in which a company assigns some of its business processes to the third party (another company) and lend total control over their process. Their focus on cost savings leads them to outsource their processes in the other country where their living is lower as compared to them. BPO (business process outsourcing) is categorized into 2 types:
1. Back office outsourcing.
2. Front office outsourcing.
BPO that is contracted outside a company’s country is called offshore outsourcing. BPO that is contracted to a company’s nearby country is called near shore outsourcing.
What does BPO include?
Business process outsourcing or a BPO includes.
1. Call Centers.
2. Back office operations.
3. Customer relationship management.
4. Telemarketing.
5. Finance/Accounting/billing maintenance.
6. HR management.
7. Logistics management.
8. Database management. And many other back office operations….
Benefits of Business Process Outsourcing — BPO
Companies get huge cost cuts and focus on their core businesses by outsourcing their back office operations to the third party. By which they offer better customer support but also by turning the existing customers into customers for new products and by generating new customers through the existing ones. Surprisingly there is so much hype about outsourcing, as almost all big or small companies have understood the benefits of outsourcing and are taking a major dive into the industry.
Our services
Total Bpo Solutions is expert in providing solutions that comprehends Information Technology, Business Process Outsourcing & Customer Care services. And offers BPO solutions that allow you to focus on your core business and strengthen your competitive edge. We help our clients to reduce costs, build customer base and improve the overall customer experience. Our expertise is in inbound customer service and sales calls, follow-up and collection calls, lead generation and telemarketing. We provide an entire array of call centre services commencing from inbound Call Centre services, outbound call centre services and back office functions. We help our clients to yield maximum revenue through customized BPO solutions like cross-selling, up-selling, customer service, telemarketing, order taking, answering service, lead generation and other BPO services.

INBOUND SERVICES

Customer Service

  • Application / Claims processing
  • Subscription services
  • Billing queries, etc.

 

Sales and order fulfillment

  • Order taking
  • Sales closures
  • Up-selling and Cross-selling

Technical Support/ Help desk

  • Troubleshooting for products & services

 

Inquiry Service

  • Product information requests
  • Dealer locator service
  • ATM / POS locator service, etc.

 

OUTBOUND CALL CENTER SERVICES

 

We have got a robust infrastructure to manage campaigns for our clients. We can manage a broad range of outbound services for clients across various industry segments. We have the expertise to set up and manage large outbound call center operations. Our agents are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections, etc.

Sales

  • Telemarketing services
  • Lead generation / qualification
  • Prospecting
  • Promoting new services or products

Credit Management

  • Credit authorization
  • Credit verifications
  • Collections

Verification Services

  • 3rd party verification service
  • Insurance verifications
  • Employment verification

 

Please Contact us on [email protected]  For Voice & Non Voice Campaigns & Other Campaigns .

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